Refunds and cancellation

Last updated November 12, 2026

The plan

The plan is a monthly subscription in US dollars, plus sales tax where it applies. You are charged when you subscribe, and again on the same day each month until you cancel. Your access starts straight away. Nothing is shipped. Payments are taken by Stripe, through its Link service, which is the seller on your receipt; your statement shows LINK.COM and CoolBox.

Cancelling

You can cancel at any time: on your account page, choose Manage subscription, or use Link's own site. Cancelling stops the next renewal, and your access lasts to the end of the month you paid for. Deleting your account cancels your subscription at once.

Refunds

If you are not happy with CoolBox, ask within 14 days of your first payment for a full refund of it. Renewals are not refunded, except where the law requires it, so cancel before your renewal date if you no longer want the plan. Deleting your account does not refund a payment by itself, so ask for a refund first. Link's support also answers payment questions, and may refund a payment within 60 days in some cases.

Trials

Access codes are free, so there is nothing to refund. A trial ends by itself on its end date.

If CoolBox closes

If we close CoolBox for good, we will cancel every subscription and refund the unused days of the current month.

How to ask

To ask for a refund, email [email protected] from the address you sign in with, and say when you paid.